Chess Deck Mate Support

Official support page for Chess Deck Mate

Contact Support

For purchase, progress, account, advertising, leaderboard, clan, or gameplay issues, contact the developer directly by email.

Developer: Yusuf Yılmaz / Arzeba Games
Support email: arzebagames@gmail.com
Response time: Usually within two business days

What to Include

To help us investigate quickly, include:

  • Your player nickname or Player ID, if available
  • Your device model and operating system version
  • A short description of what happened
  • A screenshot or screen recording, if possible

For purchase issues, include the store, product name, approximate purchase time, and order or transaction reference. Do not send payment card information or passwords.

Common Support Topics

  • Missing keys, rewards, lives, or game progress
  • Purchase validation and Restore Purchases
  • Leaderboard, nickname, avatar, and clan issues
  • Advertising and rewarded-ad issues
  • Bug reports, accessibility feedback, and feature requests

Privacy and Account Deletion

Read the Chess Deck Mate Privacy Policy or follow the account deletion instructions.

Chess Deck Mate is developed and published by Arzeba Games.